Frequently Asked Questions
Frequently Asked Questions
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We handle everything in-house, from CAD design and crafting to diamond sourcing and packaging. Because we operate exclusively online, we avoid traditional retail overheads and can offer exceptional quality at a more accessible price.
Yes. All of our diamonds are genuine. We offer both natural and lab-grown diamonds, and every diamond is certified by a recognised gemological laboratory. Please refer to our Diamond Guide page for more information.
All of our jewellery is made from solid precious metals only. We work primarily with 18k gold and 950 platinum, and every ring is hallmarked in accordance with the UK Hallmarking Act.
Yes. We are members of the National Association of Jewellers (NAJ), the United Kingdom’s leading trade body for the jewellery industry. Membership reflects our commitment to professional standards, ethical practices, and consumer confidence.
Yes. We offer flexible payment options including PayPal Pay in 3 and Shop Pay instalments, allowing you to split your purchase into interest-free payments.
Yes. In addition to our existing designs, we offer a bespoke service. If you have a specific idea, reference image, or gemstone in mind, we can design and craft a unique piece for you.
Most of our jewellery is made to order or bespoke, which typically takes around 4 weeks to craft. Items listed as ready to dispatch will be shipped within 2 working days.
We understand that some moments in life are spontaneous. If you need a ring urgently, please contact us, and we will see what can be arranged.
Yes. All orders are shipped using fully insured and tracked delivery, ensuring your jewellery is protected while in transit.
Yes. Please refer to our Resizing Policy for full details.
We accept returns for defective items. Bespoke and made-to-order pieces are non-refundable unless a manufacturing defect is present. Please refer to our Refund Policy for complete details.