Lifetime Craftsmanship Warranty

Our Lifetime Craftsmanship Warranty covers manufacturing defects, including material and workmanship faults, subject to workshop assessment.

Warranty Coverage

Where a valid manufacturing fault is identified, we will repair your item free of charge or, at our discretion, replace it. This complimentary remedy is limited to one repair or replacement per item during its lifetime.

The warranty is separate from our 30-day returns policy. Manufacturing faults discovered later may still qualify for assessment.

Exclusions

This warranty does not cover:

• Fair wear and tear, including scratches, dents, thinning metal and gradual loosening of settings.
• Accidental damage, impact, misuse, negligence or improper handling.
• Stone loss or damage caused by wear, impact or external force.
• Resizing, repairs or modifications carried out by another jeweller.
• Damage caused by harsh chemicals or unsuitable environments.
• Routine maintenance, cleaning, polishing or replating.
• Loss, theft or disappearance.
• Tampering or removal of identifying features.

Claims and Assessment

Please contact enquiries@atelierrings.co.uk promptly after discovering an issue, with your order details and a description of the problem.

All claims require workshop inspection, and proof of purchase may be requested. Please obtain return instructions before sending your jewellery to us.

We may decline claims where assessment identifies an excluded cause, unauthorised alteration or an item that is not an authentic AtelierRings product.

Postage and Turnaround

AtelierRings pays postage for warranty assessment. If the issue falls outside warranty coverage, including customer-caused damage or fair wear and tear, we reserve the right to charge for postage and repairs.

Assessment and repair times vary. Please contact our team for an estimate for your item.

Out-of-Warranty Service

If your item is outside warranty coverage, or its complimentary warranty remedy has already been used, we can assess it and provide a quotation for paid repair or servicing.

Your Statutory Rights

This voluntary warranty is provided in addition to your statutory consumer rights. Its exclusions and one-remedy limit do not restrict any repair, replacement or refund rights you may have under applicable law.

Our Promise

We stand behind our craftsmanship and will assess any concerns carefully, explaining our findings and the available options.