Refund policy

We offer 30-day returns and exchanges on ready-to-wear jewellery and ring boxes. Items must reach us within 30 days of delivery to you, unused, in their original condition and original packaging.

Our voluntary change-of-mind return and exchange offer excludes made-to-order jewellery, bespoke jewellery, and personalised jewellery. This does not exclude any statutory cancellation rights that apply to your purchase.

If your item arrives faulty, damaged or not as described, please contact enquiries@atelierrings.co.uk promptly so we can assess the issue and arrange an appropriate resolution. Your statutory rights are not limited by our 30-day policy or original-condition requirements.

How to Return an Item

  1. Sign in to your account using the email address associated with your order and the verification code sent to your inbox.
  2. Select the relevant order, choose Request return, and submit the item and reason.
  3. Wait for approval, supplied return postage and shipping instructions before sending anything back.

If you cannot access your account, email enquiries@atelierrings.co.uk. Please allow sufficient time for eligible 30-day returns to reach us before the deadline.

Return and Exchange Postage

AtelierRings supplies and pays return postage for eligible returns, including faulty items. We also pay delivery of exchanged items.

If assessment identifies customer-caused damage, fair wear and tear or another issue outside warranty coverage, postage and repair charges may apply. These exclusions do not remove your statutory rights.

Refunds

Refunds are returned to the original payment method. Please allow up to 10 days after we have received and processed your return. We will issue any refund within the applicable statutory deadline.

If your refund has not arrived after this period, contact enquiries@atelierrings.co.uk.

Cancellations and Payments

Ready-to-Dispatch Items

Full payment is required when ordering. You can cancel before dispatch through your customer account. If the option is unavailable, contact us promptly. This does not limit any statutory cancellation rights after dispatch.

Made-to-Order, Bespoke and Personalised Items

You may pay a 50% deposit or the full amount when ordering. Under our business policy, these orders cannot be cancelled once placed and deposits are non-refundable, except where statutory cancellation or refund rights apply.

A standard item is not automatically exempt from statutory cancellation rights simply because it is made after ordering.

Any remaining balance is due before delivery. If you require a more flexible payment plan, please contact enquiries@atelierrings.co.uk to discuss the options.

Nothing in this policy limits your statutory consumer rights.